Saroj is a highly experienced senior leader with over 30 years of experience in Aviation, she has represented the airline/aviation for resilience at key regulatory and industry groups in the UK and internationally. Shej has led business resilience, operations performance improvement, customer service development, and airline consultation, demonstrating excellent stakeholder management skills in a complex airport environment.
An experienced Senior Leader with a track record of transformational delivery. She has a vast breadth of expertise across all aspects of business including; business resilience, safety management, frontline customer operations, airport operations, and corporate programs. Her valuable cross-functional insight uniquely positions her to successfully develop, advise on and implement effective plans and response to business continuity and crisis management. She set up the business resilience capabilities in British Airways and as Gold Incident Commander, has led crisis response worldwide for endemic and pandemic, industrial action, political unrest, IT failures, major weather events, natural disasters (Icelandic volcanic ash) grounding of aircraft fleets, aircraft incidents , and more. She also led the operational and humanitarian response on the ground too; for example in New York for Hurricane Sandy.
Saroj is flexible, reliable and customer-focused, and has a proven track record of delivering pragmatic solutions that are aligned to the business strategy. She is a strong and experienced people manager of culturally diverse and remote teams.