Gail has over 30 years of experience in the aviation industry, starting her career as cabin crew and later taking on various roles at British Airways. Her last two years there were spent training safety and emergency procedures for flight deck and crew.

After leaving aviation, Gail retrained as a clinical counsellor with a specialism in Organisational Psychiatry and Psychology. This led her to establish her own consultancy and work for various organisations, deploying on their behalf for their clients. To date, Gail has responded to 43 international and UK-based incidents, often serving as a Senior Incident Director, Director of Family Assistance, or Head of Mental Health.

Gail has responded to incidents in countries including France, Cyprus, Libya, Tunisia, and the UK. She also delivers strategic level lectures for various international institutions and is a guest lecturer at the Emergency Planning College in York.

A published author and researcher in the field of aviation disaster and crisis management, Gail currently works as an Associate Professor in Aviation and Security at Buckinghamshire New University in the UK, where she is also the Course Leader for the MSc in Aviation Operations Management.

Gail is a Senior Fellow of the Higher Education Academy and a full Member of the Emergency Planning Society. Her work reflects a commitment to safety, education, and mental health in both aviation and beyond.