Contingency360 is a comprehensive Emergency Response Program (ERP) solution designed specifically for Business and Private Aviation Operators. It extends beyond standard medical services to provide complete crisis management – from aircraft monitoring to family assistance and media relations -ensuring your flight department can effectively prepare for, respond to, and recover from any incident. Backed by the GoCrisis-MedAire partnership, it delivers expertise previously available only to major airlines, now tailored for private aviation operations.
Why does your Emergency Response Plan (ERP) Need Contingency360?
Every business aviation operation requires a robust Emergency Response Program (ERP), but few have the resources to develop, maintain, and activate comprehensive crisis management systems independently. Contingency360 transforms your ERP from a regulatory requirement into a true operational asset. By integrating advanced aircraft monitoring, family assistance protocols, media relations capabilities, and regulatory compliance guidance into your existing ERP framework, Contingency360 addresses critical gaps that standard emergency response plans often overlook. Our solution provides not just ERP documentation, but complete ERP activation support when you need it most, turning your written procedures into coordinated action during high-stakes situations that extend beyond typical medical or security events.
In your operation, readiness matters, but experience saves lives and assets. With decades of global expertise, we do not just help you prepare for emergencies; we’ve been on the ground, in the air, and everywhere in between, responding to real medical and security events in every corner of the world. Our legacy is built on guiding crews, passengers, and organizations through crises with precision, speed, and confidence.
More than preparation. Proven response.
Power in Partnership
Contingency360 is made possible through MedAire’s strategic partnership with GoCrisis, the world’s leading provider of crisis management services across multiple industries. This powerful collaboration combines MedAire’s unmatched expertise in aviation health and safety with GoCrisis’s specialized capabilities in crisis response, family assistance, and reputation management. Together, we deliver the most capable crisis management solution, with first-hand international crisis and emergency management experience supporting organizations, their people, and their reputations when it matters most.
What Makes Contingency360 Different from Standard MedAire Services?
While MedAire’s standard services focus on in-flight and destination medical and security emergencies, Contingency360 dramatically expands your coverage to include comprehensive crisis management. This enhanced solution provides critical support that most flight operations, especially smaller one, would otherwise lack access to.
Contingency360 builds upon MedAire’s decades of emergency response expertise to deliver a complete crisis management system that prepares your operation for incidents beyond medical and security events, including aircraft accidents, reputational challenges, and business continuity threats.
From reactive assistance to proactive preparedness and comprehensive response.
What’s Included in a Contingency360 Membership?
What Foundational Services Are Provided?
- One-time protocol customized to small/medium or large operations (domestic and international)
- Initial gap analysis of ERP with virtual onboard review
- Providing ongoing support to ensure all stakeholders are prepared to respond effectively in a crisis
- Annual ERP drill assistance and support (virtual or on-site)
- Access to MedAire’s Contingency360 data via PowerBI for benchmarking and SMS improvement
What Training & Development Resources Are Offered?
- Access for up to 10 managers to MedAire’s ERP e-learning college
- Access to ERP Assist BOT
- Annual virtual global “ERP TUNE-UP Symposium” (10 attendees)
- Access to MedAire’s ERP website and Irregular Operations Newsletter
How Does Aircraft Monitoring Work?
Continuous monitoring of aircraft movements provides proactive alerts to enhance situational awareness and response capabilities. Our system monitors for common deviations, including: weather-related issues, maintenance and technical problems, Onboard medical emergencies, security issues, airport/ground closures/ATC complications, fuel/range concerns, or ramp issues.
Immediate Alert System Triggers:
- Rapid altitude deviations of more than 5,000 ft
- More than 10 miles lateral off-track
- Route deviations of more than 200 miles from original course
Response Protocol:
When an alert is triggered, MedAire sends immediate notification to your predetermined contacts with a possible deviation summary (PDS), reference number, and direct contact link to our specialized 24/7 ERP Assistance line through the Business Aviation Desk.
What Crisis Response Capabilities Are Available?
- Disaster Assistance, including Human Remains and Personal Effects management
- Mass crew communications system – Crew Check – allows operators to communicate with crew during travel for emergency response alerts
- Injured survivor support services
What Support Do We Provide to Affected Families?
In the event of an incident, MedAire provides compassionate support to families of those involved, including:
- Emotional support through trained care teams
- Coordination of travel and accommodation logistics
- Ensuring families receive timely and accurate information
- Cultural and linguistic appropriate support
- Establishment and management of Family Assistance Centers when needed
How Do We Help Protect Your Reputation During a Crisis?
When incidents occur, protecting your organization’s reputation is critical. Our Emergency Response Media Relations team provides:
- Trained media experts in corporate communications
- Support for internal and external communications
- Spokesperson preparation and guidance
- Client Facing Call Center with 24/7 stand-up capability
- Media monitoring and response strategy
- Key message development
- Family, staff, and media briefings
Contingency360 in Action
This brief overview demonstrates key Contingency360 features highlighted on this page, including real-time aircraft monitoring, alert protocols, and emergency response coordination. See the interface that flight departments rely on for comprehensive crisis management.
Are there any Crisis Response Services not included with Contingency360?
In addition to the standard Contingency360 services outlined above, MedAire offers complementary components to support your operations further and enhance your ability to respond.
FEATURE SPOTLIGHT
Flight Following for your Aircraft
MedAire’s advanced flight following system provides continuous aircraft monitoring with intelligent deviation detection and instant alert capabilities. Experience real-time tracking, automated notifications, and immediate access to expert assistance when deviations occur.
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Frequently Asked Questions
Implementation typically begins with a customized protocol development phase and initial gap analysis of your existing ERP. The virtual onboard review process and system setup can usually be completed within a few weeks; however, the timeline depends on the complexity of your operation and any additional services selected.
Contingency360 is designed to work with your existing team structure. The service includes access for up to 10 managers to our ERP e-learning college and provides 24/7 support, eliminating the need to hire additional staff. However, you’ll want to designate key personnel for training and emergency response roles.
MedAire’s Portal can support manual input of your flight details and aircraft. By unmasking and/or sharing your aircraft location data with MedAire’s secure website, aircraft monitoring is unlocked. For additional fees, you can also set up direct data links with leading avionics and flight planning software providers to remove manual efforts and automate this element of your ERP.
Pricing varies based on operation size (small, medium, or large) and whether you operate domestically or internationally. The membership includes core services with optional add-on services available. Contact our Business Aviation specialists for a customized quote based on your specific operational profile.
Having a comprehensive crisis management program like Contingency360 may positively impact your insurance profile. We recommend discussing your emergency response capabilities with your aviation insurance provider, as underwriters increasingly value robust crisis management programs.
While we hope you never need to activate crisis services, the ROI becomes immediately apparent if an incident occurs. The cost of managing a crisis without proper support often exceeds annual membership fees many times over. Additionally, the proactive monitoring and preparedness elements help prevent minor issues from becoming major incidents.
Activation occurs when you contact our 24-hour response numbers for crisis support beyond routine medical or security advice. This could include aircraft incidents, operational disruptions that require family notifications, reputational threats, or any situation that requires crisis coordination. Your initial onboarding and ERP development phase will set these thresholds.
We’re designed to complement, not replace, your existing professional relationships. Our team coordinates seamlessly with your legal counsel, insurance representatives, and other advisors to ensure unified response efforts while leveraging our specialized crisis management expertise.
Our aircraft monitoring system tracks each aircraft individually. If one aircraft experiences an issue, we’ll focus crisis response on that situation while maintaining normal monitoring of your other aircraft. Your operations can continue with enhanced awareness of the developing situation.
Absolutely. The add-on services include conducting regular drills and simulations specifically for this purpose. We also provide tabletop exercises and can coordinate practice activations to ensure your team is prepared and familiar with the response process.
Contingency360 is designed for business aviation broadly and works with both Part 91 and Part 135 operations. The services scale appropriately for your operational complexity and regulatory environment, with specific guidance available for different operational types.
No, Contingency360 enhances and supports your IS-BAO compliance rather than replacing any requirements. IS-BAO is an international standard that provides a comprehensive framework for managing the safety, security, efficiency, and effectiveness of business aircraft operations. The standard is scalable and flexible, allowing operators of any size to implement requirements that pertain to their specific operations. MedAire has developed a suite of solutions that enable operators to achieve the highest level of compliance and safety standards, aligning with industry standards and civil aviation regulations. Our add-on services include IS-BAO guidance updates to ensure your emergency response program meets or exceeds these standards while providing practical activation support.
Contingency360 fulfills specific SMS requirements and supports certain SMS functions, rather than integrating directly with your SMS. The service meets your ERP documentation and coordination requirements, provides the required ERP training and exercises, and generates operational data that can support your hazard identification and safety performance monitoring processes. However, you’ll need to incorporate Contingency360’s outputs into your existing SMS framework, documentation, and processes to realize the full safety management benefits.
Yes, your membership includes access for up to 10 managers to MedAire’s ERP e-learning college, access to the ERP Assist BOT, and the annual virtual ERP symposium. Flight crews also retain access to MedAire’s traditional medical and security support services.