How the hospitality industry responds to crises, from accidents involving loss of life, reputational damage, data breaches, to natural disasters, terrorism, and pandemics, is continuously evolving.

Challenges for your hospitality business during a crisis:

• Real-time video & eyewitness accounts spreading on social media
• Answering thousands of phone, social media and email enquiries from customers, staff, regulators, and the media
• Involvement of multiple parties, including Government agencies
• Lack of resources, especially at the scene
• Managing expectations of distressed families
• Dealing with survivors and/or disrupted customers
• Maintaining normal operations
• Personal stress for senior managers and employees, especially at the front line

These challenges can overwhelm your resources, day-to-day operations and the people in your organisation. As world expectations increase, communications and inter-connectivity progresses, it is important that we rethink, reshape and stay abreast of what needs to be done.

GoCrisis provides crisis preparedness and response services to some of the world’s most well-known brands in hospitality. We support business like yours through a close partnership that involves regular meetings, annual training and a strong global response capability.

How can we help

• Family assistance service
  • Set up, equipment and staff
• Mental health and long-term care
• Crisis communications
• Contact centre services
  • Telephone and email enquiries
  • Social media enquiries
  • Media call centre
  • Data collection
• Disaster assistance services
  • Search and recovery
  • Morgue set up, equipment and staff identification
  • Identification and repatriation
  • Personal effects recovery, storage & return
• Memorialisation
• Logistical support
• Victim registration, matching and reunification
• Emergency and crisis response consulting, planning, & training