As Manager Infrastructure & Resources, Hennie Crous leads GoCrisis’ International Contact Centre during incident responses. To ensure a quality service to affected people in a crisis, he ensures communication systems remain stable, calls are handled with empathy and efficiency, and every interaction reflects GoCrisis’ commitment to care and professionalism.

His role during activations includes managing call volumes, overseeing multi-platform communications, and ensuring that contact centre teams are supported and aligned, so those affected by crisis events receive timely, accurate, and compassionate support.

Additionally, Hennie is responsible for the maintenance and security of GoCrisis IT infrastructure, including data protection, GDPR compliance, and digital platform management. He also serves as the technical lead for virtual training, webinars, and digital engagement helping to deliver seamless online experiences.

With a background in aviation, IT service management, project delivery, and training, Hennie brings a rare combination of technical expertise and operational leadership to every aspect of his work. His experience includes supporting responses to major aviation accidents, global data breaches, and humanitarian emergencies, making him a vital part of GoCrisis’ readiness and response capability.