Colonel (retired) Shivaji Ranjan Ghosh served in the Indian Army from Dec 1974 to Sep 2005 as a Commissioned Officer. He commanded an Infantry Battalion in operations and served with the National Security Guard, India’s elite counter-terrorist force. He worked as Emergency Response Planning Officer and Senior Officer Safety Standards in Oman Air from Nov 2005 to Dec 2012, as Emergency Planning Manager in RAK Airways from Dec 2012 to Apr 2013 and as Deputy General Manager Emergency Response Planning in Jet Airways’ He is currently employed as Associate Director Emergency Response in India’s largest airline, IndiGo and is also the owner and director of Emergency Planning Enterprises (EmPlanE), providing consultancy services to airlines and airports in the field of emergency response, crisis management and safety management.

Col Ghosh has been an approved instructor from IATA and is also empanelled as a trainer in several other training services providers. He has deployed with a disaster management company to provide support to an airline after a major accident, and he has also handled several incidents in the different airlines that he has worked with. He has represented the South Asian region in the Steering Committee of the IATA Emergency Response Planners Task Force.

Col Ghosh has been instrumental in authoring the ERP and SMS manuals in Oman Air, RAK Airways, Jet Airways and IndiGo, and has guided the carriers through several successful IOSA audits. He has actively assisted in the development of Corporate Q&S Annual Safety Plan, participated in hazard identification and risk management process and streamlined the process for collection, collation and distribution of quality & safety information.

He has conducted a wide range of training courses and exercises in SMS and ERP for all levels of staff in all these airlines. In addition, he has conducted many courses and drills and provided guidance in the preparation of plans and manuals for different airlines and airports in several countries.

Darlina Muhammad is well known worldwide for her outstanding contribution as Caregiver Manager for three tragedies, most recently Malaysia Airlines flights MH17 and MH370, where she led hundreds of caregivers in Beijing, Amsterdam and Kota Kinabalu. Darlina worked for Malaysia Airlines for 18 years where she trained cabin crew, cadet pilots, engineering trainees, external/third party training as well as staff in general. She was also an associate trainer with the Emergency Response team. In addition, Darlina headed Events for the Company under Corporate Communications, did Market Research (Qualitative), Business Administration, Risk Management & Business Continuity.

Darlina completed a BA (Hons) English Studies in University of Kent, Canterbury, UK and started her career with lecturing English and Drama to International Baccalaureate students for two years before venturing into the hospitality and media industry. Darlina was also a news presenter for several years on Traxx.fm.