Stephen Gregory

MSc MSyI TechIOSH

Associate

Location: UK & EU

Steve has 30 years of policing and emergency response experience in the London Metropolitan Police Service, during which he specialised in the multi-agency management of major incidents and as a result Steve spent the last 5 years of his police service seconded to the National Centre for Policing Excellence as Head of the Disaster Management Team. He was an advisor to the Association of Chief Police Officers (ACPO) and to the Home Office and Interpol regarding Major Incidents, Disaster Victim Identification (DVI), Mass Fatalities Management and the Humanitarian Aspects of Disaster. Steve was commended numerous times during his police career, including a Metropolitan Police Commissioners’ Commendation for his response to the London Bombings in 2005.

Over the last 15 years, Steve has worked in the commercial sector emergency response environment, including five years with the UK Cabinet Office Emergency Planning College as a Lecturer and Assessor in incident management, counter terrorism, and safety at sports grounds and events. He was also a Safety Officer for the London 2012 Olympics and Paralympics.

Working in multiple sectors throughout his career, including aviation, transport, and oil & gas industries, Steve has delivered strategic, tactical and operational advice, as well as training to key sector stakeholders. He has responded to incidents in the UK, North Africa, Namibia, France, Russia, and has provided training and participated in exercises in the UK, UAE, Egypt, Qatar, Jordan and Somaliland.

Steve holds a Master of Science Degree, MSc., in Emergency Planning and Disaster Management and is a visiting lecturer in Major Incident and Mass Fatality Management at several UK Universities. He is a former Fellow of the Institute of Civil Protection and Emergency Management (FICPEM), and is a Member of the Institute of Occupational Safety and Health (TechIOSH), the Security Institute (MSyI), and an Associate Member of the UK Emergency Planning Society (AEPS)

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Saroj Sodi

Associate

Location: UK & EU

Saroj is a highly experienced senior leader with over 30 years of experience in Aviation, she has represented the airline/aviation for resilience at key regulatory and industry groups in the UK and internationally. Shej has led business resilience, operations performance improvement, customer service development, and airline consultation, demonstrating excellent stakeholder management skills in a complex airport environment.
An experienced Senior Leader with a track record of transformational delivery. She has a vast breadth of expertise across all aspects of business including; business resilience, safety management, frontline customer operations, airport operations, and corporate programs. Her valuable cross-functional insight uniquely positions her to successfully develop, advise on and implement effective plans and response to business continuity and crisis management. She set up the business resilience capabilities in British Airways and as Gold Incident Commander, has led crisis response worldwide for endemic and pandemic, industrial action, political unrest, IT failures, major weather events, natural disasters (Icelandic volcanic ash) grounding of aircraft fleets, aircraft incidents , and more. She also led the operational and humanitarian response on the ground too; for example in New York for Hurricane Sandy.
Saroj is flexible, reliable and customer-focused, and has a proven track record of delivering pragmatic solutions that are aligned to the business strategy. She is a strong and experienced people manager of culturally diverse and remote teams.

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Peter Lynham

Associate

Location: UK & EU

Peter has worked in aviation for 40 years, 35 of which were with British Airways in Manchester, Gatwick, Heathrow and China. He has held senior roles in Strategy, Engineering and Operations culminating in a 5-year stint as Head of Global Operations during which period he masterminded BA’s response to various crises, including the 2010 Icelandic Volcanic Eruption, for which he designed the plan which triggered the reopening of UK airspace after a week’s closure, and for a major snowstorm in southern England the same year. As Gold Incident Commander, he took the pre-emptive step to halt all of the BA’s operation just before the snow started, despite heavy criticism from other airlines and airports who were taking a more optimistic view (which did not materialise!).
Peter coordinated mergers with other airlines (British Caledonian, DanAir and British Midland), and implemented best practices from alliance partners such as Qantas, American Airlines, and US Airways. He also coordinated the kick-offs for joint ventures with China Southern/GAMECO, Gulf Air/GAMCO etc.
Since leaving British Airways, he has advised C-suite executives of airports and airlines around the world on planning, process, organisation, and systems. He has also conducted engagements to overhaul the crisis management procedures at a major low-cost airline in SE Asia, and the disruption escalation procedures at a low-cost carrier in Central America.
GoCrisis is thrilled to have such an experienced professional as part of our team to support our global clients.

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Peter Ahlström

Associate

Location: UK & EU

Peter Ahlström is an experienced leader with an extensive background in the travel and airline industry and crisis management. He is an operations, communications and security specialist.
He started his working career on the Cruise ships between Finland and Sweden and went on to study political science and international relations. His next step was to join the flying crowd, where he worked in several airlines based in Denmark, Finland, USA and Germany to finally land in Sweden.
His career in crisis management began when he became the Head of Ground Handling in the airline TUIfly Nordic, one of six airlines part of the TUI Airlines Group in Europe, the largest leisure company in the world. He was part of the management team for 19 years and the role included the task as Emergency Manager and Crisis Manager for the airline, in close cooperation with the nordic tour operator TUI and all the TUI companies worldwide. The role included building manuals, doing training, exercises and managing the daily global operation of the airline for many years. The incidents handled were the tsunami disaster in Thailand and the ash cloud challenge in Iceland/Europe, to mention a couple.
His next step was to head the Emergency Response of the largest Scandinavian Airline SAS. The role contained all aspects of crisis management – procedures, training , exercises and continuous contact with all levels of the company. Peter was a significant provider of the plans for SAS handling the pandemic crisis.
He has been part of crisis training, both attending and lecturing in several conutries. Airline and travel is the background, but the experience can be of use in any crisis where strategic support and the humanitarian aspect needs to be achieved.

Peter is of Finnish origin and speaks Finnish, Swedish, Danish, English and German.

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John Griffiths

Executive PA to the CEO

Location: UK & EU

John Griffiths is the Executive PA to Elmarie Marais, CEO of GoCrisis.

John has more than 10 years’ experience within customer service, with a focus on event planning and project management. Before joining GoCrisis, John worked as a Wedding Planner, and later as a Fleet Manager within one of the largest international fleet management companies.

John has worked with GoCrisis as a GoResponder supporting us with client activations, maritime incidents, and client exercises. He brings a fresh pair of eyes to the team and helps us maintain and refine business processes.

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Marlé Rodgers

Training and Response Manager

Location: UK & EU

Marle Rodgers is GoCrisis’ Training & Response Manager. Under this banner, she looks after our client training programs as well as our GoResponder programme. 

Marle has more than 20 years of experience in education, having managed several training and educational programs for adults and children. She has a passion for supporting people in developing their skills and inspiring learning.  Before joining GoCrisis, Marle owned and managed an educational organisation in South Africa.  This involved coordinating students and teachers, developing and planning curriculums, and managing the business administration.

Marle has worked with GoCrisis for many years as a GoResponder and have supported many activations for our clients, including natural disasters, product recalls, data breaches and maritime incidents.

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Wilfred Kreuger

Senior Associate

Location: UK & EU

Wilfred has 20 years’ airport operations experience. He has serviced flagship carriers such as British Airways, Lufthansa, Austrian Airlines, Turkish Airlines, Egypt Air, FlyBe and Malaysian Airlines. His ground handling experience over the years included roles as station head, load controller, turnaround coordinator and flight manager.

Wilfred was Station Head for Malaysia Airlines during the MH17 tragedy where he supported the airline’s response in Amsterdam as the Airport Crisis Centre Coordinator, field manager and logistics manager.

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Tom Parry

Senior Associate

Location: UK & EU

Tom has a reputation as a successful and versatile airline operations professional, with more than 16 years’ increasingly senior experience in front line, operational leadership, corporate resilience, business continuity and crisis management roles at Virgin Atlantic in London and Virgin Australia in Sydney, as well as the utilities industry.

An accomplished corporate crisis leader, Tom held the role of Crisis Management Centre Commander (‘Silver Commander’) and played a pivotal role in his airline’s response to incidents including the aftermath of a category five hurricane, internal and third-party industrial action, the prolonged closure of a major hub airport and the collapse of an affiliated business. He represented his airline at the UK Civil Aviation Authority command centre during the delivery stage of ‘Project Matterhorn’; the largest ever peace-time repatriation of British citizens, following the collapse of a major British tour operator.

More recently, Tom led the airline’s crisis team through the outbreak of Covid-19, balancing a complex operational environment with rapidly changing global health requirements and implementing proportionate consumer and staff confidence measures in order to continue essential flight operations.

Tom takes a global view of airline emergency response, having held a coveted position on the organising committee of the IATA Airline Emergency Response Forum, through which in 2019, in Montreal, he shared best practice response to handling to two simultaneous crisis incidents with ERP practitioners and industry experts assembled from more than eighty major international airlines. He was a member of the United Kingdom Airline Emergency Planning Group, custodian of the emergency response manual at Virgin Atlantic and responsible for continuous improvement and training delivery of the ‘in-house’ family assistance team.

Tom is an avid traveller, holds a Private Pilot’s Licence, and is based in London.

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Rod Cartwright

Associate

Location: UK & EU

Rod Cartwright is a strategic communication advisor, who works with in-house teams, agencies and senior leaders to deliver personal communication preparedness and organisational resilience.

He specialises in issues management & crisis communication; leadership communication & executive preparedness; thought leadership & corporate reputation; and strategic problem-solving & facilitation. He has steered world leaders including IATA, Nissan, IBM, Bridgestone, Toyota, KFC, Dell, Accenture, DHL, Western Union, Kempinski Hotels, Qatar Foundation and Transport for London.

Rod brings a 25-year global PR agency pedigree, having held UK, European and global leadership positions in several top-10 communication firms. He has provided issues & crisis counsel and executive communication coaching to leaders across aviation & transportation, leisure & entertainment, extractive industries, food & beverage, healthcare & wellbeing, consumer electronics, and professional & business services, among many sectors.

His experience includes being a key part of the three-person team advising the Chairman, CEO, legal counsel and Emergency Operations Centre team of Malaysia Airlines in the months following the disappearance of Flight MH370 and on the subsequent restructuring of the airline.

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Parul Ghosh

Associate

Location: UK & EU

Parul is the Senior Associate in South Asia for GoCrisis. Parul Ghosh is a development professional based in Mumbai, India who has worked on issues like Disability Rights, Gender-based violence in India and Youth empowerment. Through her work, especially in the space of disability rights, policy and accessibility, she has implemented projects globally and worked towards setting up of local networks in Africa, Arab Region and the Commonwealth of Independent States, while liaising with global agencies such as the United Nations (DESA), Bank Information Centre, World Health Organisation, among many others. Parul has also worked extensively in India towards access, legislation and policies.

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