Nedine Rodgers

Client Services Coordinator

Nedine serves as our Client Service Coordinator, blending her expertise in psychology with a genuine passion for assisting others on our GoCrisis team. Her academic background in psychology has shaped her dedication to understanding and supporting individuals in various capacities.

In her previous role within the healthcare sector, Nedine developed strong skills in crisis management and emergency response. She consistently demonstrated grace and efficiency in high-stress situations, prioritizing the safety and well-being of those in her care.

As a GoResponder, Nedine played a crucial role in deployment operations focused on retrieving and returning personal effects to families of deceased individuals. This experience equipped her with valuable insights into logistics, organization, and the importance of empathy in her work.

Now, as our Client Service Coordinator, Nedine oversees client training bookings for the GoCrisis team. She ensures smooth coordination between clients and training sessions, managing scheduling logistics effectively and ensuring all parties are well-informed and prepared. Nedine’s commitment to serving others and her ability to navigate complex emotional situations make her an invaluable asset to our team, dedicated to making a meaningful difference in people’s lives.

 

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Hennie Crous

Manager, Infrastructure & Resources

Hennie is a highly experienced resource, infrastructure, and senior-level network support systems specialist with a demonstrated history in the Aviation, Management Consulting, Project Management and Information Technology Industries.

He has worked on multiple fatality accidents and serious incidents, focusing on Family Assistance Support Operations, Data Management and Contact Centre Operations.

As the “Keeper of Keys”, Hennie develops and maintains all information and IT resources within GoCrisis, focusing on the security of all information and GDPR requirements. He also manages and maintains all GoCrisis social media pages and the branding and design of all related media. In addition, he serves as the first point of contact for all website enquiries and is the technical lead for all webinars and virtual training to ensure stability and a positive customer experience.

Hennie oversees the GoCrisis GoResponder Program, which includes training requirements, work assignments, and scheduling of all 1200+ GoResponders, pre-, during, and post-emergency response deployments. During activations, he serves as the Contact Centre Director, monitoring call volumes, system resources, and the quality of service provided by all GoCrisis Contact Centre Agents across all communication platforms.

Hennie carries formal qualifications in numerous disciplines with regard to the Information Technology industries, as well as in Travel and Tourism.

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Marlé Rodgers

HR & GoResponder Manager

Marle Rodgers is GoCrisis’ Training & Response Manager. Under this banner, she looks after our client training programs as well as our GoResponder programme. 

Marle has more than 20 years of experience in education, having managed several training and educational programs for adults and children. She has a passion for supporting people in developing their skills and inspiring learning.  Before joining GoCrisis, Marle owned and managed an educational organisation in South Africa.  This involved coordinating students and teachers, developing and planning curriculums, and managing the business administration.

Marle has worked with GoCrisis for many years as a GoResponder and have supported many activations for our clients, including natural disasters, product recalls, data breaches and maritime incidents.

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Lizzie Stere

Client Growth Manager

With a robust 25-year track record spanning hospitality, education, finance, and IT sectors, Lizzie is a seasoned expert in strategic communication and client relations. As the Client Growth Manager at GoCrisis, she provides a unique blend of empathy and strategic insight in her ability to foster meaningful connections with both existing and potential clients.

With a focus on understanding client needs and concerns, Lizzie navigates the delicate balance between driving business growth and nurturing the trust and stability that defines GoCrisis’ ethos. Her experience as a co-founder of a telecommunications business for 14 years further underscores her commitment to prompt client responses, servant leadership, and consistently delivering exceptional service to our valued clients around the world.

 

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Adrian Rodgers

VP, Response Readiness

Adrian is Vice President of Response Support at GoCrisis. He is part of the GoCrisis team that ensures our clients are supported and remain closely connected with us throughout our partnership. With 27 years experience in mitigating risk for businesses in a variety of industries such as agriculture, logistics, insurance and aviation, Adrian is passionate about engaging with our clients to help ensure their business is prepared for any possible crisis event.

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John Bailey

Senior Vice President

John Bailey has spent more than 25 years helping companies around the world to prepare for, and respond to, reputation challenges and crises. He is the author of the Best Practice Guidelines on Crisis Communication and Reputation Management in the Digital Age, published by the International Air Transport Association. This is the definitive guide for the global aviation industry on adapting crisis response plans to meet the challenge of an “always on” media environment.

John offers an unrivalled breadth of international experience, having worked with more than 100 clients in over 50 countries, including more than 60 airlines. He has also worked with several major hotel groups, including Accor, Hilton, IHG, Kempinski and Minor Hotels and more broadly with clients across the travel industry.

Before he moved back to Europe and joined GoCrisis, John built the largest independently-owned Public Relations agency in Singapore, which was acquired by Ketchum in November 2013. John previously worked in Geneva, Switzerland, where he created the successful IATA Crisis Communications consultancy service.

He has been involved in the response to numerous crisis situations, including several airline accidents and the December 2004 Indian Ocean Tsunami. More recently, he was part of the team advising the senior management of Malaysia Airlines on their response to the disappearance of flight MH370, a crisis unprecedented in aviation history. He also worked extensively with AirAsia Group, before and after the loss of flight QZ8501 in December 2014.

John is a regular speaker at conferences around the world and has been a guest lecturer at various universities in Asia and Europe and at the US National Transportation Safety Board (NTSB) Training Center in Ashburn, Virginia.

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Elmarie Marais

CEO

Elmarie Marais is the founder and Chief Executive Officer of GoCrisis. When she founded the company, her vision was simple: to build an organisation with global reach, that can provide excellent regional support at rapid speed with the best people. She started with the people she’d responded alongside in her career – those with the best front-line crisis experience, can-do attitude and those who uphold the company values of diversity and inclusiveness. Today, she is proud to lead the most experienced, diverse and passionate crisis management team in the world.

Her career in crisis management began in London where she managed a UK Government initiative to develop a Business Continuity Toolkit for London businesses to prepare, respond and recover from the aftermath of a disaster. Following that, she worked for several years for a global disaster response company in the UK, of which she later was a Company Director in Australia.

With over 18 years’ experience in crisis and emergency management, she has worked with global brands (including FTSE 100 companies), assisted multiple sector organisations (aviation, oil and gas, mining, bus and rail, maritime, manufacturing, education etc), NGOs and governments to review their corporate crisis management plans, build their crisis response capacity and trained crisis leaders. Her work has supported some companies to become leaders in their industry with their approach to organisational resilience.

She has extensive front-line crisis and disaster response experience having responded to aviation accidents, natural disasters (fires, tsunami, cyclones, pandemics), high profile corporate crises, political unrest, corporate evacuations, mass product recalls and data breaches.

Elmarie believes strongly in giving back and is an Incident Commander for the Red Cross where she has led interstate humanitarian responses to natural disaster, involving multiple evacuation centres.

Her passion for emergency and crisis management started in the aviation industry where she travelled the world as Senior Cabin Crew while she completed her Bachelor of Commerce degree, later studying Disaster Response and Relief at Harvard University.

Insights

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