How businesses respond to crises, from accidents involving loss of life, evacuations, reputational damage, data breaches, to natural disasters, terrorism, and pandemics, is continuously evolving.

Managing the aftermath of a disaster involving victims, families and employees is an overwhelming task in an environment where standards for a fast, effective, transparent and compassionate response are higher today than it has ever been.

Challenges during an incident:

• Real-time video & eyewitness accounts spreading on social media
• Answering thousands of phone, social media and email enquiries from customers, staff, regulators, and the media
• Involvement of multiple parties, including Government agencies
• Lack of resources, especially at the scene
• Managing expectations of distressed employees and their families
• Dealing with survivors and/or disrupted customers
• Maintaining business as usual
• Personal stress for senior managers and employees, especially at the front line

These challenges can overwhelm your resources, day-to-day business and the people in your organisation.

GoCrisis provides crisis preparedness and response services to some of the world’s most well-known companies. We support our clients through a close partnership that involves regular meetings, annual training and a strong global response capability.

How we help

• Family assistance service
  • Set up, equipment and staff
• Mental health and long-term care
• Crisis communications
• Contact centre services
  • Telephone and email enquiries
  • Social media enquiries
  • Media call centre
  • Data collection
• Disaster assistance services
  • Search and recovery
  • Morgue set up, equipment and staff identification
  • Identification and repatriation
  • Personal effects recovery, storage & return
• Memorialisation
• Logistical support
• Victim registration, matching and reunification
• Emergency and crisis response consulting, planning, & training