Jim is a Senior Associate at GoCrisis based in Sydney, Australia. He is a highly qualified, motivated and innovative senior professional with an extensive knowledge base and experience in emergency planning, business resilience, organisational resilience, business continuity, training, exercise drills, policy and procedures, document management, and communications.
Since 1984, Jim has worked in various roles including sales, customer service, operations, office administration, reservations, marketing, document writing, training, regulatory, and for the most part, Crisis Management.
Jim’s career with Qantas commenced as an aspiring reservations consultant and from here worked his way through various roles before finding his niche in Crisis Management. Whilst at Qantas, Jim was involved in responding to 21 events in 18 months including Bali Bombings, Thailand Tsunami, Middle east unrest, QF30 oxygen tank explosion, QF72 depressurisation, BKK Unrest, Volcanic Ash eruption, and Swine Influenza. Most of this time was spent coordinating and deploying relief teams to the site as well as Care Team/Family Assistance responsibilities.