Gail has over 30 years of experience in the aviation industry, starting her career as cabin crew and later taking on various roles at British Airways. Her last two years there were spent training safety and emergency procedures for flight deck and crew.

After leaving aviation, Gail retrained as a clinical counsellor with a specialism in Organisational Psychiatry and Psychology. This led her to establish her own consultancy and work for various organisations, deploying on their behalf for their clients. To date, Gail has responded to 43 international and UK-based incidents, often serving as a Senior Incident Director, Director of Family Assistance, or Head of Mental Health.

Gail has responded to incidents in countries including France, Cyprus, Libya, Tunisia, and the UK. She also delivers strategic level lectures for various international institutions and is a guest lecturer at the Emergency Planning College in York.

A published author and researcher in the field of aviation disaster and crisis management, Gail currently works as an Associate Professor in Aviation and Security at Buckinghamshire New University in the UK, where she is also the Course Leader for the MSc in Aviation Operations Management.

Gail is a Senior Fellow of the Higher Education Academy and a full Member of the Emergency Planning Society. Her work reflects a commitment to safety, education, and mental health in both aviation and beyond.

Charlotte brings a wealth of experience and expertise to her role in disaster management, with a focus on training responders and leading personal effects operations worldwide.

With a strong moral compass guiding her work, Charlotte has dedicated her career to supporting disaster response efforts and managing personal effects with precision and compassion. While not a sworn officer, she has immersed herself in the world of policing, working closely with senior officers during various disaster incidents, where she honed her skills and understanding of effective crisis management.

Charlotte’s academic background in Crime and Investigative Studies has equipped her with a comprehensive understanding of critical subjects such as Major Investigations, Anthropology, Crime Scene Analysis, Mass Disasters, and Forensic Management. Her dissertation on policing, which she presented at a prestigious industry seminar in Cambridge, earned her a First Class degree, showcasing her commitment to excellence and her ability to contribute valuable insights to the field.

Throughout her career, Charlotte has successfully managed numerous major projects involving mass fatalities, including nine Personal Effects Incidents. Her presence in Crisis Management Centers during eight live incidents over a decade underscores her ability to thrive in high-pressure environments and provide effective leadership during times of crisis.

In addition to her extensive experience in disaster management, Charlotte brings 18 years of banking experience to the table, where she specialised in identifying and managing risk. Her background in emotionally and physically challenging work has equipped her with the resilience and focus necessary to see projects through to completion within tight timeframes and budgets.

Charlotte’s unique blend of academic knowledge, hands-on experience, and leadership skills makes her an invaluable asset in the field of disaster management. With her dedication to excellence and her unwavering commitment to supporting communities in times of need, she is well-prepared to make a meaningful impact in her role.

Michael Appleton is a senior psychotherapist in two NHS services specialising in adult and childhood trauma. He has been a clinical lead at MIND, has worked in various specialist trauma environments and has consulted on mental health for major corporations.

He previously worked as a producer for the BBC and in independent production, and his journalism appeared in the Belfast Telegraph, The Observer, The Washington Times and United Press International (UPI). Documentaries such as Facing The Enemy, Shrinking Childhoods, Desert Generals and The Trouble With Peace aired on the BBC, PBS, Channel 4 and The History Channel. He has a special interest in early intervention and the current mental health crisis.

After having spent over 35 years in various training, facilitation and communication roles for luminary aviation organisations including Air Canada, Star Alliance, IATA and Dubai Airports, Lorne has amassed extensive expertise and experience in all facets of corporate communications and reputation management. Prior to setting up his own communications consulting firm in the UAE where he is currently based, Lorne led the Dubai Airports communication department for over a decade and managed the organisation’s message and protected its reputation through a wide variety of crises during his tenure at the world’s busiest international airport.

A journalism graduate with a comprehensive understanding of all facets of aviation, Lorne has built an extensive network of media and industry contacts across the globe and has a reputation as a strategic thinker, effective leader and highly skilled communicator.  

For the last three decades, David has worked as a frontline presenter and broadcaster for the BBC. He has been Europe Correspondent, Ireland Correspondent, Senior Sports News Correspondent and Transport Correspondent, covering stories as wide-ranging as the death of Princess Diana, the construction of the Channel Tunnel, the Peace Process in Northern Ireland, the launch of the Euro, Brexit, the deaths of Nelson Mandela and Queen Elizabeth. 

David has interviewed figures including President Clinton, Prime Ministers John Major and Tony Blair, as well as stars like David Beckham and Pele, Sir Clive Woodward, Andrew Flintoff and industry giants from Central Bank Governors to Sir Martin Sorrell and Michael Evans of Ali Baba.

As a presenter, David has focused overwhelmingly on both television and radio, fronting election coverage, flagship news and business shows as well as many other debates and programmes. He has also developed his own ‘Climate Critical’ show, focusing on key issues around energy, transport and construction.

David has also worked on countless conferences, building specialist knowledge on issues including engineering, sustainability and climate. David is a fluent French speaker, having lived in both France and Belgium, and he is also fluent in German.

An aviation leader with forty years of maintenance and engineering experience, Guy has benefited from assignments in engineering, quality assurance, planning, line and base maintenance, and component/engine shop management.  He recently retired as VP Maintenance at Flair Airlines.

Accomplishments at Canadian Airlines, AirTran Airways, Virgin America, Spirit Airlines and Flair Airlines include significant performance improvement, new fleet introduction, growth planning, airline integration, JV implementation, budget modelling and unit cost improvement, the introduction of quality and training programs, adoption of SMS, initial certification, and negotiation of cost-effective maintenance and lease contracts.

At CHC Helicopter and Heli-One, he introduced a new fleet into South America, selected a new business partner in Africa, and ran all North American maintenance facilities supporting a diverse civilian and military customer base.  He achieved multi-million dollar savings through the rationalization of facilities and movement to new facilities.

Diverse consulting engagements for airlines in Africa, Central America and China have included preparation for a new fleet, review of supply chain effectiveness and establishment of a training program to onboard graduate engineers.

Guy has a degree in mechanical engineering from the University of British Columbia, an MBA from Simon Fraser University and further executive training at GE Crotonville and Boeing’s Leadership Center. Born in England, Guy resides in Vancouver, Canada.

Jennifer Bartenstein is a Safety Executive with over 15 years of experience in international Aviation Safety.  Her career as a leader in the safety industry has extended across both airline operations as well as business and general aviation.  Jennifer has expertise in Aviation Safety Management Systems (SMS) including internal evaluation and quality assurance, human and organizational performance, safety reporting programs, emergency response and more.

Jennifer is the current Vice President, Quality, Health, Safety & Environmental at Swissport. She has held positions with Signature Flight Support, Allegiant Air, Spirit Airlines, Compass Airlines, and Mesa Air Group.  As Signature’s Vice President of Health, Safety, Security, and Environmental Programs she implemented numerous programs including risk-based Human and Organizational Performance Learning Teams and ‘Just Culture’ initiatives driving safety improvements as well as the COVID-19 strategy keeping 200+ international bases open ensuring the safety of 5,000+ employees.  At Allegiant Air she held the position of the Director of SMS and the FAR 119 Director of Safety role during which she implement Human Factors Analysis and Classification System (HFACS) and oversaw numerous safety programs including 5 Aviation Safety Action Programs, Internal Evaluation, Environmental Compliance and Emergency Response.  During her career she has led the response to numerous incidents including being the Lead Airline Investigator for an NTSB reportable accident, the Family Assistance Center on-site representative for the 2017 Harvest Festival shooting in Las Vegas, and for numerous hurricanes and storms.

She’s recently participated as a board member of the National Air Carrier Association Safety and Security Council, National Air Transportation Association’s Safety Committee and Global Safety Alliance groups, as well as International Standards for Business Aircraft Handling. 

Jenifer holds a degree in Aeronautical Science from Embry-Riddle Aeronautical University, an Air Traffic Control degree from Broward College and is a Commercially rated pilot.

Pamela Pullen recently retired from UPS Airlines after a 37+ year career with the company. In her most recent role, she served as the Global Aviation Emergency Response Manager based in Louisville, KY. Her responsibilities included coordination of the UPS Family Assistance Support Team (FAST), in addition to training, recruiting, and educating team members across the country. She also developed the airline’s plan for emergency response and was responsible for implementation should an event occur. 

Pamela was also UPS’ COVID-19 “Healthy at Work” officer for more than 23,000 employees located in Louisville, KY.  She worked with operations, Public Health, and OSHA to mitigate workplace issues and respond to complaints. Prior to her emergency response role, Pamela held the position of Air Region Occupational Health & Safety Manager.  Within this structure, Pamela provided guidance and senior support to the safety staff in flight operations, aircraft maintenance, hub & air ramp operations, as well as finance, engineering, call centers and information technology, to name a few.

In addition to Health and Safety, Pamela has worked as a Senior Manager of Human Resources for over half her career.  She managed HR Generalist teams and departments to include Benefits, Workforce Planning, Recruiting/Hiring, and Training & Development.  In her early career, Pamela worked in many facets of Flight Operations to include network tracking such as rerouting and diverting flights, working on air ramps, marshaling, and much more.

Pamela was most recently Chair of the Aviation Emergency Response Organization (AERO) and was a member of the A4A Emergency Response Committee.  In January 2023, Pamela received the first Civilian Service Award given by the Louisville Muhammad Ali International Airport for her coordination efforts in support of the 2022 Triennial Drill.  While in Health & Safety, Pamela held board and Executive Board Member positions for the Kentucky Safety & Health Network (KSHN). 

Pamela is a graduate of the University of Louisville with a Bachelor’s degree in Occupational Training and Development.