Colonel (retired) Shivaji Ranjan Ghosh served in the Indian Army from Dec 1974 to Sep 2005 as a Commissioned Officer. He commanded an Infantry Battalion in operations and served with the National Security Guard, India’s elite counter-terrorist force. He worked as Emergency Response Planning Officer and Senior Officer Safety Standards in Oman Air from Nov 2005 to Dec 2012, as Emergency Planning Manager in RAK Airways from Dec 2012 to Apr 2013 and as Deputy General Manager Emergency Response Planning in Jet Airways’ He is currently employed as Associate Director Emergency Response in India’s largest airline, IndiGo and is also the owner and director of Emergency Planning Enterprises (EmPlanE), providing consultancy services to airlines and airports in the field of emergency response, crisis management and safety management.

Col Ghosh has been an approved instructor from IATA and is also empanelled as a trainer in several other training services providers. He has deployed with a disaster management company to provide support to an airline after a major accident, and he has also handled several incidents in the different airlines that he has worked with. He has represented the South Asian region in the Steering Committee of the IATA Emergency Response Planners Task Force.

Col Ghosh has been instrumental in authoring the ERP and SMS manuals in Oman Air, RAK Airways, Jet Airways and IndiGo, and has guided the carriers through several successful IOSA audits. He has actively assisted in the development of Corporate Q&S Annual Safety Plan, participated in hazard identification and risk management process and streamlined the process for collection, collation and distribution of quality & safety information.

He has conducted a wide range of training courses and exercises in SMS and ERP for all levels of staff in all these airlines. In addition, he has conducted many courses and drills and provided guidance in the preparation of plans and manuals for different airlines and airports in several countries.

Darlina Muhammad is well known worldwide for her outstanding contribution as Caregiver Manager for three tragedies, most recently Malaysia Airlines flights MH17 and MH370, where she led hundreds of caregivers in Beijing, Amsterdam and Kota Kinabalu. Darlina worked for Malaysia Airlines for 18 years where she trained cabin crew, cadet pilots, engineering trainees, external/third party training as well as staff in general. She was also an associate trainer with the Emergency Response team. In addition, Darlina headed Events for the Company under Corporate Communications, did Market Research (Qualitative), Business Administration, Risk Management & Business Continuity.

Darlina completed a BA (Hons) English Studies in University of Kent, Canterbury, UK and started her career with lecturing English and Drama to International Baccalaureate students for two years before venturing into the hospitality and media industry. Darlina was also a news presenter for several years on Traxx.fm.

With almost two decades of experience in various aspects of the aviation industry, Emad brings a wealth of knowledge and expertise to the team. With a Master’s in Aviation Management, a degree in aircraft maintenance, and a commercial pilot license, Emad’s understanding of both the aircraft and the industry is an invaluable resource. Emad has held various roles within the industry, including over 15 years of steering ground and flight operations with a multitude of operators across numerous countries, including Canada, Egypt, and the United Arab Emirates. He is a certified auditor (IS-BAH) for the International Business Aviation Council as well as a Crew Resource Management Instructor. Emad’s expertise also extends to Safety Management Systems.

Mario is a dedicated and passionate corporate public relations professional with more than 20 years of experience as Director of Corporate Communications, media spokesperson, crisis communications specialist, media relations strategist, and social media producer. Mario has held management/leadership positions with a global disaster organization, the United Way of Houston, and the Cenikor Foundation.

Mario has created and implemented international communications campaigns and secured national and international media coverage. He has successfully booked interviews with ABC News, NBC Nightly News, CNN, CNN International, London Times, commercial aviation trade publications in Europe and the Middle East. Mario has also positioned corporate staff as subject matter experts and booked national and international interviews related to the recovery efforts of Air France Flight 447, US Air Flight 1549 and crisis management challenges for the government of Japan after the earthquake and tsunami.

During his tenure with The United Way of Houston, Mario was a member of the Executive Management team. He analyzed the potential impact of a critical situation involving the 2001 Enron financial crisis (a major United Way corporate donor) and questionable donations to the organization. He implemented a crisis communications plan and managed a “feeding frenzy” of potentially negative national news coverage and minimized the impact to The United Way. Result: no negative news coverage with The United Ways’ involvement during the Enron crisis.

Mario‘s previous experience includes positions as a television news and radio reporter in the southeast United States. He has received awards from the Public Relations Society of America, Texas Public Relations Association, a Suncoast Television Emmy nominee, and he is FEMA Certified National Incident Management System Public Information Officer (IS-0072.a) and a member of the Public Information Officer (PIO) Network Houston/Galveston Region.

Insights

Adrian is Vice President of Client Services at GoCrisis, responsible for building client relationships globally. He is part of the GoCrisis team that ensures our clients are supported and remain closely connected with us throughout our partnership. With 27 years’ experience in mitigating risk for businesses in a variety of industries such as agriculture, logistics, insurance and aviation, Adrian is passionate about engaging with our clients to help ensure their business is prepared for any possible crisis event.

Hennie is a highly-experienced resource, infrastructure, and senior-level network support systems specialist with a demonstrated history in the Aviation, Management Consulting, Project Management and Information Technology Industries.

He has worked on multiple fatality accidents and serious incidents, focusing on Family Assistance Support Operations, Data Management and Contact Centre Operations.

As the “Keeper of Keys”, Hennie develops and maintains all information and IT resources within GoCrisis, focusing on the security of all information and GDPR requirements. He also manages and maintains all GoCrisis social media pages and the branding and design of all related media. In addition, he serves as the first point of contact for all website enquires and is the technical lead for all webinars and virtual training to ensure stability and a positive customer experience.

Hennie oversees the GoCrisis GoResponder Program, which includes training requirements, work assignments, and scheduling of all 1200+ GoResponders, pre-, during, and post-emergency response deployments. During activations, he serves as the Contact Centre Director, monitoring call volumes, system resources, and the quality of service provided by all GoCrisis Contact Centre Agents across all communication platforms.

Hennie carries formal qualifications in numerous disciplines with regard to the Information Technology industries, as well as in Travel and Tourism.