Dave Fothergill

Senior Associate, Response Leadership

Dave is a specialist in Emergency and Crisis Management, Incident Command, Crisis Training, and Business Continuity Planning. Having served over 31 years in the UK Fire and Rescue Service, retiring as an Assistant Chief Fire Officer in October 2014, Dave has extensive skills, knowledge, and experience in many different roles as a professional fire practitioner, senior commander and search and recovery specialist.

During his career, Dave served in many different roles, including Operations, Emergency Response Support, Training, Community and Fire Safety and the Emergency Fire Control Room.

Dave served as a Senior and Principal Officer operating at Tactical (Silver) and Strategic (Gold) levels for over 10 years, in both day-to-day management of the Service as well as operationally at multiple types of emergency incidents. These roles included command of the Operational Response Function for the Service with responsibility for all the Emergency Fire Stations in the County and the Emergency Fire Control Call Handling Centre with over 500 operational personnel, equipment, and assets. In 2010 he was seconded to undertake a project to introduce Civil Resilience Planning and a Fire Special Operations Team into the Service, capable of operating alongside the Police and other first responders, following the 9/11 and 7/7 terrorist attacks.

Dave has deployed around the world to multiple mass fatality incidents, including air crashes, natural disasters, large building fires, and building collapses. Dave has led large teams as an Incident Director and Team Leader, managing search and recovery, logistics, family and government liaison, personal effects, and family assistance.

Dave is a Fellow of the Institute of Leadership and Management and has attended the Warwickshire University Executive Leadership and Gold Commander Programme.

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Nedine Rodgers

Client Services Coordinator

Nedine serves as our Client Service Coordinator, blending her expertise in psychology with a genuine passion for assisting others on our GoCrisis team. Her academic background in psychology has shaped her dedication to understanding and supporting individuals in various capacities.

In her previous role within the healthcare sector, Nedine developed strong skills in crisis management and emergency response. She consistently demonstrated grace and efficiency in high-stress situations, prioritizing the safety and well-being of those in her care.

As a GoResponder, Nedine played a crucial role in deployment operations focused on retrieving and returning personal effects to families of deceased individuals. This experience equipped her with valuable insights into logistics, organization, and the importance of empathy in her work.

Now, as our Client Service Coordinator, Nedine oversees client training bookings for the GoCrisis team. She ensures smooth coordination between clients and training sessions, managing scheduling logistics effectively and ensuring all parties are well-informed and prepared. Nedine’s commitment to serving others and her ability to navigate complex emotional situations make her an invaluable asset to our team, dedicated to making a meaningful difference in people’s lives.

 

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Blakely Webster

Marketing

Blakely Webster has over 15 years of business operations experience. She has spent the past 10 years in operations management overseeing analytics, HR coordination, bookkeeping and accounting. She has always taken great pride in looking after the wellbeing of her team and has taken numerous courses in family assistance training over the past 13 years.

Throughout her roles in business, she has excelled in the creative aspects of presentation and training design, template creation, social media management, web design, and music creation and video editing. She participates in a weekly podcast promoting women’s golf, with accompanying social media to support it. Blakely obtained a degree in Business Administration (General Management) from Mount Royal University in Calgary, Alberta in 2015 and a Business Administration diploma with a focus in Entrepreneurship from SAIT Polytechnic in 2013. She is a community volunteer, having been a mentor for Big Brothers and Big Sisters for three years, and assisted in the response to major flooding in Calgary in 2013. She was also instrumental in assisting Spirit Airlines during their evacuation response to the 2017/2018 hurricane season

 

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Hennie Crous

Manager, Infrastructure & Resources

Hennie is a highly experienced resource, infrastructure, and senior-level network support systems specialist with a demonstrated history in the Aviation, Management Consulting, Project Management and Information Technology Industries.

He has worked on multiple fatality accidents and serious incidents, focusing on Family Assistance Support Operations, Data Management and Contact Centre Operations.

As the “Keeper of Keys”, Hennie develops and maintains all information and IT resources within GoCrisis, focusing on the security of all information and GDPR requirements. He also manages and maintains all GoCrisis social media pages and the branding and design of all related media. In addition, he serves as the first point of contact for all website enquiries and is the technical lead for all webinars and virtual training to ensure stability and a positive customer experience.

Hennie oversees the GoCrisis GoResponder Program, which includes training requirements, work assignments, and scheduling of all 1200+ GoResponders, pre-, during, and post-emergency response deployments. During activations, he serves as the Contact Centre Director, monitoring call volumes, system resources, and the quality of service provided by all GoCrisis Contact Centre Agents across all communication platforms.

Hennie carries formal qualifications in numerous disciplines with regard to the Information Technology industries, as well as in Travel and Tourism.

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Marlé Rodgers

HR & GoResponder Manager

Marle Rodgers is GoCrisis’ Training & Response Manager. Under this banner, she looks after our client training programs as well as our GoResponder programme. 

Marle has more than 20 years of experience in education, having managed several training and educational programs for adults and children. She has a passion for supporting people in developing their skills and inspiring learning.  Before joining GoCrisis, Marle owned and managed an educational organisation in South Africa.  This involved coordinating students and teachers, developing and planning curriculums, and managing the business administration.

Marle has worked with GoCrisis for many years as a GoResponder and have supported many activations for our clients, including natural disasters, product recalls, data breaches and maritime incidents.

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Lizzie Stere

Client Growth Manager

With a robust 25-year track record spanning hospitality, education, finance, and IT sectors, Lizzie is a seasoned expert in strategic communication and client relations. As the Client Growth Manager at GoCrisis, she provides a unique blend of empathy and strategic insight in her ability to foster meaningful connections with both existing and potential clients.

With a focus on understanding client needs and concerns, Lizzie navigates the delicate balance between driving business growth and nurturing the trust and stability that defines GoCrisis’ ethos. Her experience as a co-founder of a telecommunications business for 14 years further underscores her commitment to prompt client responses, servant leadership, and consistently delivering exceptional service to our valued clients around the world.

 

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Mei Su

Regional VP, China

Location: China

With over 30 years of aviation experience, Mei manages our GoCrisis clients, strategic partners, and GoResponders in China.

Her three-decades-long career at Air China included international business affairs, emergency response planning, crisis communications, flight safety, and employee training.

Mei served as Air China’s representative on the Star Alliance Emergency Response Committee, as well as IATA’s Crisis Communications Team. She has participated in multiple international joint emergency exercises, industry events, Star Alliance’s emergency strategy meetings, and led Air China’s IATA airline safety audit.

For the 2008 Beijing Olympic games, Mei was tasked with the management of Air China’s aviation emergency response plan exercise. During the Pusan aircraft accident in 2002, Mei was a member of the airline’s technical investigation team.

Ms Mei Su has an MBA and was awarded the Chevening Scholarship from the United Kingdom Foreign Commonwealth Office. She is a graduate of the Royal Holloway University of London.

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Shivaji Ghosh

Regional VP, South Asia

Location: South Asia

Colonel (retired) Shivaji Ranjan Ghosh served in the Indian Army from Dec 1974 to Sep 2005 as a Commissioned Officer. He commanded an Infantry Battalion in operations and served with the National Security Guard, India’s elite counter-terrorist force. He worked as Emergency Response Planning Officer and Senior Officer Safety Standards in Oman Air from Nov 2005 to Dec 2012, as Emergency Planning Manager in RAK Airways from Dec 2012 to Apr 2013 and as Deputy General Manager Emergency Response Planning in Jet Airways’ He is currently employed as Associate Director Emergency Response in India’s largest airline, IndiGo and is also the owner and director of Emergency Planning Enterprises (EmPlanE), providing consultancy services to airlines and airports in the field of emergency response, crisis management and safety management.

Col Ghosh has been an approved instructor from IATA and is also empanelled as a trainer in several other training services providers. He has deployed with a disaster management company to provide support to an airline after a major accident, and he has also handled several incidents in the different airlines that he has worked with. He has represented the South Asian region in the Steering Committee of the IATA Emergency Response Planners Task Force.

Col Ghosh has been instrumental in authoring the ERP and SMS manuals in Oman Air, RAK Airways, Jet Airways and IndiGo, and has guided the carriers through several successful IOSA audits. He has actively assisted in the development of Corporate Q&S Annual Safety Plan, participated in hazard identification and risk management process and streamlined the process for collection, collation and distribution of quality & safety information.

He has conducted a wide range of training courses and exercises in SMS and ERP for all levels of staff in all these airlines. In addition, he has conducted many courses and drills and provided guidance in the preparation of plans and manuals for different airlines and airports in several countries.

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Emad Fahem

VP Client Relationships, MENA

Location: Middle East and North Africa (MENA)

With almost two decades of experience in various aspects of the aviation industry, Emad brings a wealth of knowledge and expertise to the team. With a Master’s in Aviation Management, a degree in aircraft maintenance, and a commercial pilot license, Emad’s understanding of both the aircraft and the industry is an invaluable resource. Emad has held various roles within the industry, including over 15 years of steering ground and flight operations with a multitude of operators across numerous countries, including Canada, Egypt, and the United Arab Emirates. He is a certified auditor (IS-BAH) for the International Business Aviation Council as well as a Crew Resource Management Instructor. Emad’s expertise also extends to Safety Management Systems.

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Jeanine Burt

VP, Asia Pacific

Location: Oceania

Jeanine Burt looks after GoCrisis’ clients, operations and crisis response in the Asia Pacific region.

Jeanine has extensive frontline leadership experience in crisis response and has led several GoCrisis incident activations for our oil and gas, manufacturing, aviation and university clients. She has responded to major product recalls, multiple cyclone evacuations, the Myanmar Coup, COVID-19, major data breaches, Hurricane Katrina, the South East Asian Tsunami and British Airways flight BA38.

Prior to joining GoCrisis, she had 15 years of experience in events management and 8 years of business management in the tourism industry.

Jeanine has a Bachelor of Business from Southern Cross University and a Project Management Diploma from Varsity College.

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