Dave Fothergill

Senior Associate, Response Leadership

Dave is a specialist in Emergency and Crisis Management, Incident Command, Crisis Training, and Business Continuity Planning. Having served over 31 years in the UK Fire and Rescue Service, retiring as an Assistant Chief Fire Officer in October 2014, Dave has extensive skills, knowledge, and experience in many different roles as a professional fire practitioner, senior commander and search and recovery specialist.

During his career, Dave served in many different roles, including Operations, Emergency Response Support, Training, Community and Fire Safety and the Emergency Fire Control Room.

Dave served as a Senior and Principal Officer operating at Tactical (Silver) and Strategic (Gold) levels for over 10 years, in both day-to-day management of the Service as well as operationally at multiple types of emergency incidents. These roles included command of the Operational Response Function for the Service with responsibility for all the Emergency Fire Stations in the County and the Emergency Fire Control Call Handling Centre with over 500 operational personnel, equipment, and assets. In 2010 he was seconded to undertake a project to introduce Civil Resilience Planning and a Fire Special Operations Team into the Service, capable of operating alongside the Police and other first responders, following the 9/11 and 7/7 terrorist attacks.

Dave has deployed around the world to multiple mass fatality incidents, including air crashes, natural disasters, large building fires, and building collapses. Dave has led large teams as an Incident Director and Team Leader, managing search and recovery, logistics, family and government liaison, personal effects, and family assistance.

Dave is a Fellow of the Institute of Leadership and Management and has attended the Warwickshire University Executive Leadership and Gold Commander Programme.

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Mike Plottel

Senior Associate, Safety

Location: Americas

Mike Plottel is an experienced senior leader with over 40 years’ experience in the aviation industry. His career as a pilot, manager and executive has spanned government, corporate and airline operations. Since 1995, Mike has specialized in aviation safety, focusing on safety management systems, fatigue risk management, human factors and safety leadership.

Mike has held positions with the British Columbia Government Air Services, Air BC Airlines, Transport Canada, the British Columbia Air Ambulance Service, WestJet Airlines and the Qantas Group. As WestJet’s Director of Safety Services, Mike was responsible for the development and implementation of several major programs including the airline’s Safety Management System, which comprised risk management, quality assurance, investigation, oversight, training and emergency response components. At the Qantas Group, Mike held positions as Head of Safety for Domestic and International operations, Head of Safety for QantasLink Regional Airlines and special advisor to the Qantas Group Safety Transformation Project.

Mike holds a diploma in Aviation Technology from Selkirk College, an undergraduate degree in Mechanical Engineering from the University of British Columbia, and a graduate degree in Public Administration from the University of Victoria. He is based in Calgary, Canada.


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Mei Su

Regional VP, China

Location: China

With over 30 years of aviation experience, Mei manages our GoCrisis clients, strategic partners, and GoResponders in China.

Her three-decades-long career at Air China included international business affairs, emergency response planning, crisis communications, flight safety, and employee training.

Mei served as Air China’s representative on the Star Alliance Emergency Response Committee, as well as IATA’s Crisis Communications Team. She has participated in multiple international joint emergency exercises, industry events, Star Alliance’s emergency strategy meetings, and led Air China’s IATA airline safety audit.

For the 2008 Beijing Olympic games, Mei was tasked with the management of Air China’s aviation emergency response plan exercise. During the Pusan aircraft accident in 2002, Mei was a member of the airline’s technical investigation team.

Ms Mei Su has an MBA and was awarded the Chevening Scholarship from the United Kingdom Foreign Commonwealth Office. She is a graduate of the Royal Holloway University of London.

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Shivaji Ghosh

Regional VP, South Asia

Location: South Asia

Colonel (retired) Shivaji Ranjan Ghosh served in the Indian Army from Dec 1974 to Sep 2005 as a Commissioned Officer. He commanded an Infantry Battalion in operations and served with the National Security Guard, India’s elite counter-terrorist force. He worked as Emergency Response Planning Officer and Senior Officer Safety Standards in Oman Air from Nov 2005 to Dec 2012, as Emergency Planning Manager in RAK Airways from Dec 2012 to Apr 2013 and as Deputy General Manager Emergency Response Planning in Jet Airways’ He is currently employed as Associate Director Emergency Response in India’s largest airline, IndiGo and is also the owner and director of Emergency Planning Enterprises (EmPlanE), providing consultancy services to airlines and airports in the field of emergency response, crisis management and safety management.

Col Ghosh has been an approved instructor from IATA and is also empanelled as a trainer in several other training services providers. He has deployed with a disaster management company to provide support to an airline after a major accident, and he has also handled several incidents in the different airlines that he has worked with. He has represented the South Asian region in the Steering Committee of the IATA Emergency Response Planners Task Force.

Col Ghosh has been instrumental in authoring the ERP and SMS manuals in Oman Air, RAK Airways, Jet Airways and IndiGo, and has guided the carriers through several successful IOSA audits. He has actively assisted in the development of Corporate Q&S Annual Safety Plan, participated in hazard identification and risk management process and streamlined the process for collection, collation and distribution of quality & safety information.

He has conducted a wide range of training courses and exercises in SMS and ERP for all levels of staff in all these airlines. In addition, he has conducted many courses and drills and provided guidance in the preparation of plans and manuals for different airlines and airports in several countries.

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Emad Fahem

VP, Client Relationships

Location: Middle East and North Africa (MENA)

With almost two decades of experience in various aspects of the aviation industry, Emad brings a wealth of knowledge and expertise to the team. With a Master’s in Aviation Management, a degree in aircraft maintenance, and a commercial pilot license, Emad’s understanding of both the aircraft and the industry is an invaluable resource. Emad has held various roles within the industry, including over 15 years of steering ground and flight operations with a multitude of operators across numerous countries, including Canada, Egypt, and the United Arab Emirates. He is a certified auditor (IS-BAH) for the International Business Aviation Council as well as a Crew Resource Management Instructor. Emad’s expertise also extends to Safety Management Systems.

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Hennie Crous

Manager, Infrastructure & Resources

Hennie is a highly experienced resource, infrastructure, and senior-level network support systems specialist with a demonstrated history in the Aviation, Management Consulting, Project Management and Information Technology Industries.

He has worked on multiple fatality accidents and serious incidents, focusing on Family Assistance Support Operations, Data Management and Contact Centre Operations.

As the “Keeper of Keys”, Hennie develops and maintains all information and IT resources within GoCrisis, focusing on the security of all information and GDPR requirements. He also manages and maintains all GoCrisis social media pages and the branding and design of all related media. In addition, he serves as the first point of contact for all website enquiries and is the technical lead for all webinars and virtual training to ensure stability and a positive customer experience.

Hennie oversees the GoCrisis GoResponder Program, which includes training requirements, work assignments, and scheduling of all 1200+ GoResponders, pre-, during, and post-emergency response deployments. During activations, he serves as the Contact Centre Director, monitoring call volumes, system resources, and the quality of service provided by all GoCrisis Contact Centre Agents across all communication platforms.

Hennie carries formal qualifications in numerous disciplines with regard to the Information Technology industries, as well as in Travel and Tourism.

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Marlé Rodgers

HR & GoResponder Manager

Marle Rodgers is GoCrisis’ Training & Response Manager. Under this banner, she looks after our client training programs as well as our GoResponder programme. 

Marle has more than 20 years of experience in education, having managed several training and educational programs for adults and children. She has a passion for supporting people in developing their skills and inspiring learning.  Before joining GoCrisis, Marle owned and managed an educational organisation in South Africa.  This involved coordinating students and teachers, developing and planning curriculums, and managing the business administration.

Marle has worked with GoCrisis for many years as a GoResponder and have supported many activations for our clients, including natural disasters, product recalls, data breaches and maritime incidents.

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Adrian Rodgers

VP, Response Readiness

Adrian is Vice President of Response Support at GoCrisis. He is part of the GoCrisis team that ensures our clients are supported and remain closely connected with us throughout our partnership. With 27 years experience in mitigating risk for businesses in a variety of industries such as agriculture, logistics, insurance and aviation, Adrian is passionate about engaging with our clients to help ensure their business is prepared for any possible crisis event.

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Bob Palestrant

SVP Response, Americas

Location: Americas

Bob Palestrant has over 40 years of experience serving as a registered nurse, firefighter/paramedic, emergency manager, and in the discipline of homeland security. He is a Certified Emergency Manager (CEM) through the International Association of Emergency Managers (IAEM), a credentialed Chief Fire Officer (CFO) through the Center of Public Safety Excellence and earned his master’s degree in Homeland Security from American Military University.

He was the Director of the Office of Emergency Management and Homeland Security for Miami-Dade County, Florida, coordinating multi-agency and multi-jurisdictional responses to disasters and large-scale emergencies, and as a member of a coalition of Emergency Managers from the 11 largest U.S. cities, worked with the Council of Excellence in Government to standardize and improve methods of increasing the preparedness and the ability of cities to respond to disasters on a national basis.

Bob has been instrumental in multiple activations including several major hurricanes, Superbowls XLI and XLIV, multiple mass casualty incidents, aviation disasters and mass shootings. As a member of the Florida Task Force 1 Urban Search and Rescue Team, he was on several deployments including the World Trade Center attack on 9/11.

As the Southeast Florida Fusion Center Terrorism Liaison Officer Program Coordinator, he served on multiple regional, state, and national homeland security-related committees and work groups. He is certified as an Incident Command System (ICS), instructor, and Office for Bombing Prevention (OBP) Bomb Making Materials Awareness Program (BMAP) Administrator/Trainer. He has received multiple service awards and honors, and in 2021, was selected as the Government Technology & Services Coalition-Homeland Security Today’s State Homeland Security Person of the Year.

Bob was a technical consultant for the show “Without Warning,” broadcast on both The Discovery and The Learning Channels and has been a panel member or given presentations on emergency management, aircraft rescue and firefighting, and homeland security issues at multiple conferences and symposiums across the country and internationally.

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John Bailey


John Bailey has spent more than 25 years helping companies around the world to prepare for, and respond to, reputation challenges and crises. He is the author of the Best Practice Guidelines on Crisis Communication and Reputation Management in the Digital Age, published by the International Air Transport Association. This is the definitive guide for the global aviation industry on adapting crisis response plans to meet the challenge of an “always on” media environment.

John offers an unrivalled breadth of international experience, having worked with more than 100 clients in over 50 countries, including more than 60 airlines. He has also worked with several major hotel groups, including Accor, Hilton, IHG, Kempinski and Minor Hotels and more broadly with clients across the travel industry.

Before he moved back to Europe and joined GoCrisis, John built the largest independently-owned Public Relations agency in Singapore, which was acquired by Ketchum in November 2013. John previously worked in Geneva, Switzerland, where he created the successful IATA Crisis Communications consultancy service.

He has been involved in the response to numerous crisis situations, including several airline accidents and the December 2004 Indian Ocean Tsunami. More recently, he was part of the team advising the senior management of Malaysia Airlines on their response to the disappearance of flight MH370, a crisis unprecedented in aviation history. He also worked extensively with AirAsia Group, before and after the loss of flight QZ8501 in December 2014.

John is a regular speaker at conferences around the world and has been a guest lecturer at various universities in Asia and Europe and at the US National Transportation Safety Board (NTSB) Training Center in Ashburn, Virginia.

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